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Oclean offers a standard warranty valid for two (2) years from the date of purchase or the warranty period required by applicable laws, whichever is longer.If your Oclean product is found to be defective during this period, Oclean will repair or replace it free of charge in accordance with the terms outlined in this policy. By registering your Oclean product on this page, you can extend your warranty by an additional one (1) year, in addition to the standard warranty coverage. This additional warranty extends the total coverage period up to a maximum of three (3) years from the original purchase date.
To qualify for the additional 1-year extended warranty, customers must register their Oclean device on https://europe.oclean.com/pages/warranty-policy within 90 days of purchase. Upon successful registration, confirmation of the extended warranty will be sent via email. Customers are advised to retain both the warranty confirmation email and the original order confirmation as proof of purchase.
To register your device and activate the extended warranty, visit:
https://europe.oclean.com/pages/warranty-policy
Oclean’s warranty covers defects in materials or workmanship under normal consumer use. It does not cover the following:
1. Repair or Replacement: If a defect is confirmed during the warranty period, Oclean will repair or replace the product at no cost. Replacement products may differ in color or model but will be of equivalent value.
2. Proof of Purchase: To claim the warranty, you must provide both the original proof of purchase (e.g., sales receipt) and the extended warranty confirmation email. Customers are encouraged to print and securely store these documents.
3. Geographic and Purchase Provider Limitations: This extended warranty only applies to products which are distributed by UAB Mbrush (shown on the product packaging) and purchased in Europe and the UK.
This limited warranty does not cover:
· Damage caused by accidents, abuse, misuse, or neglect
· Unauthorized repairs or servicing by anyone other than Oclean or an authorized service provider
· Modifications made without Oclean’s written consent
· Damage caused by non-Oclean accessories or by failure to use Oclean-approved accessories
Oclean is committed to environmental sustainability. Products may contain recyclable electronic components or batteries. Customers are encouraged not to dispose of these products in household waste but to take them to designated electronic waste collection points in their country for proper recycling.
To initiate a warranty claim, please contact Oclean Customer Service at serviceeurope@oclean.com. Ensure you provide:
· Proof of purchase (original sales receipt)
· Extended warranty confirmation email
· A detailed description of the defect
*Oclean reserves the right to interpret, amend, or clarify the terms of this warranty policy in compliance with applicable laws in the European Union and the United Kingdom. This policy does not affect your statutory rights under applicable consumer protection laws.
*Oclean reserves the right to determine the eligibility of the product for the 1-year extended warranty, based on factors including, but not limited to, the purchase channel, purchase time, purchase model, and other relevant criteria.
Disclaimer: *This warranty policy applies only to Oclean's main devices (toothbrushes and water flossers), does not cover brush heads, nozzles, or any other accessories.